Mobile browsing is getting increasingly popular. Users browse through social media on their smartphones less. This means that if you wish to engage with your customer in a meaningful way it’s essential for them not just to know where messages are sent, but also when they receive them. Like your company, you can communicate with their customers effortlessly via texts. There’s no need to fret about spam or you can even chat live with Hangouts. Everyone can connect all day long.
You read it exactly. It is possible to transform your existing business phone line into a phone that can be converted to text. This allows employees and customers to stay in touch more regularly. The misuse by employees of their phones decreases as they can forward calls or messages without worry about precision. The voicemail system is automatically updated every time an employee leaves early.
What exactly is Landline Texting?
The ability to text your customers can be accomplished by providing the number of your business. Although it might appear as all you can do to communicate is through talking to them on the phone or by sending them an email, there are many other ways for you and your company’s information. The software for business texting allows you to communicate via SMS (Short Message Service) messages that are sent directly from your landline any time of day so that there are access points within their area code.
Can customers text my landline?
Although customers can’t make calls to your landline, they can send messages to the phone number that’s associated with it. This is because your company has installed the software to allow this feature. This is a fantastic way to convert more leads and boost revenue. Also, it saves time when you distribute invoices or sales notes by email, instead of manually calling people.
People appreciate convenience that the number of leads that are sent via texting is increasing. You can reach them with your company when they are on the move or simply need advice. Although it could seem trivial but having your contact information available via this form will allow prospective customers to search for the things that interest them most. This can increase conversion rates for all marketing efforts targeted to those who are.
Why should you use your business line to text customers?
1. Inboxes for your team
Your company line or the team’s email address is an online chat room in which each employee is able to engage in conversation. It is simple to view the conversations on this platform, so when a person sends a client a text saying “Your order is ready to pick up” the individual’s conversation is recorded.
2. Tracks incoming (and outgoing) Texts
It’s easy to keep track of text messages and see both sides of the discussion by using one line. You can ensure that your employees treat customers with respect and also use company-approved messaging to address any concerns. The conversation can also be used as an audit log so that you can ensure that there are no problems or complaints later.
Text messages are an excellent way to communicate with clients who are seeking details about the product or service you offer. They can be informed of all the happenings immediately and you can also track how many people are asking specific questions. This information will help you plan your strategy for marketing.
For more information, click concierge business texting service